I'm assuming it's the SBSE Virtual Machine that you're having an issue with, is that correct?
Here is what I'd do after making sure you have a backup of the Virtual Machine.
Boot the Virtual Machine from a Windows Live OS CD/DVD/ISO Image or use Kaspersky Rescue Disk ISO Image from Kaspersky Rescue Disk 10. Note that if you use the later you need to temporarily remove the USB Controller from the Virtual Machine' Settings in order to avoid a Mouse Tracking issue caused by booting Windows Virtual Machine's from a Linux Live Distro. Also note that there are other ways to avoid the mouse tracking issue however what I'v suggest is faster and easier as the other involves editing several options in the Virtual Machine's .vmx configuration file. Have a look at: Image may be NSFW.
Clik here to view.
Remove the USB Controller
What you need to do is check and if necessary set a value for a Registry Key and the KRD has a nice Registry Editor that automatically mounts the Windows Registry on the Windows system it's booted from. The Windows Live OS CD/DVD/ISO Image may require additional steps to manually load the System Hive of the Windows Registry and then manually unmount it when finished, which is why I like using the KRD.
The target Registry Key is:
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\LSI_SAS\Start
The Start Key should be of type REG_DWORD and should be: 0x00000000 (0)
Note: If you used the KRD and temporarily remove the USB Controller don't forget to add it back. Have a look at: Image may be NSFW.
Clik here to view.Add the USB Controller
