When running an OS in a Virtual Machine generally speaking the same diagnostic/troubleshooting methodologies used on a Physical Machine apply, so act accordingly. This means reviewing any logging mechanisms employed by the Guest OS (in Windows look at Event Viewer) and or Apps installed and in the case of a Virtual Machine on the Host as well (the vmware.log file for the target VM). Booting to Safe Mode where applicable and booting back to Normal Mode, as that by itself has been know to automatically rectify an issue at times. You might also want to uninstall/reinstall VMware Tools in the Guest OS. Other diagnostic/troubleshooting with a Windows OS is using MSCONFIG to help narrow down a conflict with Windows Explorer and other running Apps/Services. One thing that comes to mind in a Virtual Machine is if using VMware Shared Folders or Mirrored Folders try temporarily disabling the features in the Virtual Machine's Settings and reboot the Guest to see if it has any affect.
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