since you are unable to get the info while using the GUI , you can try the manual method.
To manually collect the support bundle in Fusion 5
go to Applications folder
Right click on VMware Fusion.app and select show package contents
Navigate to /Contents/Library/.
Double-click the file VMware Fusion Problem Reporter.tool.
A terminal window will open prompting you to authorize the collection process.
Type in the mac password and hit return key to execute.
This will generate the tgz file and store it on your desktop