Since you're able to see the Windows splash screen you should be able to invoke safe mode. So reboot the virtual machine to Windows 7 safe mode and once at the Windows Desktop, if you get that far in safe mode, then simply reboot normally in an attempt to see if booting to safe mode will clear up the issue as it often does. If you do not know how to boot Windows 7 in safe mode you can Google for directions. Also on a Mac sometimes you must press the fn key in conjunction with the F8 key in order to boot to safe mode.
At the moment I cannot review the contents of the support bundle.
Sent from iPhone.